Returns Policy
ZETTABYTES Returns Policy
All refund rights under both State and Commonwealth law apply.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure. If the failure is minor, we reserve our right to offer to repair only. We reserve the right to not offer a refund.
Please read the following carefully to ensure you are fully aware of your rights under the policy and our obligations to you.
All product returns must be conducted through the original brand where it was purchased.
When you change your mind
- At ZETTABYTES you have 7 days to return your items (some exclusions apply) for a full refund or exchange, as long as it is returned in a saleable condition with original proof of purchase. The refund will be provided using your original payment method.
- For the item to be considered to be in a saleable condition, it must be:
- It is in its original packaging, including instruction manuals and all accessories; and
- It is unworn, unused, unassembled, in its original condition; and
- The product is not one where a change of mind return is not available (see below for exclusions).
- If you can’t provide proof of purchase we will be unable to provide you with refund.
Excluded change of mind items
The following items cannot be returned if you change your mind:
- Personalised Products
- Gift cards, phone recharge or third-party gift cards
- Trading Cards / Card Collection Packs / Card Decks (Example: Pokémon, NBA, Yu-Gi-Oh!, PANINI etc.)
Other products:
ZETTABYTES will accept returns and provide you with a refund (refund will be provided using original payment method) or repair where:
- The item is faulty or is not of acceptable quality, or
- The item is not fit for its intended purpose, or
- The product does not match the sample or our description; and
- You can present a ZETTABYTES receipt or other adequate proof of purchase
ZETTABYTES may elect to return the product to the manufacturer’s repair agent to determine the nature of the problem. We reserve the right not to offer an exchange, refund or repair where the item fault is a result of misuse or neglect.
Please be aware that data (including, but not limited to, images, music and video) may be lost during the repair process of electrical and electronic products. It is the responsibility of the customer to ensure that all personal data is deleted before return to ZETTABYTES.
Goods presented for repair may be replaced by refurbished goods of the same type rather than being repaired. Refurbished parts may be used to repair goods.
Physical gift card orders
Physical gift cards cannot be returned if you change your mind. They also will not be exchanged for another denomination or tender such as cash. ZETTABYTES will accept returns where the item is faulty or is not of acceptable quality. Please note that ZETTABYTES is not responsible for and is unable to replace gift cards which are lost or stolen.
Proof of Purchase
Returns, refunds, exchanges or repair requests must be accompanied by any one of the following proof of purchase documents:
- Register receipt, however you may provide a clear photo of the full ZETTABYTES register receipt
- Online Invoice
- Financial statements such as a bank statement, credit card statement (however, when the proof of purchase does not clearly itemise the goods, more than one type of proof of purchase may be required).
- Online proof of purchase also includes Zip, Afterpay and Paypal statements
Note
When returning a product, you will be asked for information that is relevant to your return, or to satisfy legislative requirements. If you do not provide this information, then we may be unable to process your return.
When returning a product, with adequate proof of purchase, you will be asked for your signature as authorisation of the return transaction. If you do not have adequate proof of purchase, you will be asked to provide photo or other suitable identification containing your full name, signature and expiration date, so that your name and signature can be verified. The identification information you provide may be accessed by authorised ZETTABYTES team members and authorised third parties for the purpose of fraud investigations and fraud protection activities. Information collected will be securely stored for a reasonable period of time and may be used for the purposes of research and analysis, and may be disclosed to Government departments upon request, where required or authorised by law.
Product may not be accepted for return without adequate proof of purchase. This policy does not override ZETTABYTES’s statutory obligations under the consumer guarantees.
ZETTABYTES reserves the right to assess the condition and age of returned goods prior to providing a repair, exchange or refund. This may result in a repair, exchange or refund being refused.
- Gift cards are not redeemable for cash.
- Refunds will only be issued using your original payment method ( includes the same card or device as purchase). However, if the original payment method cannot be verified due to a different digital platform, such as mobile payment, watch payment, e-wallet etc. or a card was replaced, then you will be asked for proof of identity. The acceptable forms of proof of identity are:
- Australian Driver’s Licence
- Australian Citizenship Certificate
- Passport
- Australian document of identity
- Medicare card
- Australia Post Key Pass identity card
Privacy
You will be asked for information that is relevant to your return or to satisfy legislative requirement. If you do not provide this information, then we may be unable to process your return. When returning merchandise with proof of purchase, you will be asked for your signature as authorisation of the return transaction. If ZETTABYTES agrees to a return without adequate proof of purchase, you will be asked to provide identification containing your full name. ZETTABYTES will record your name and form of identification provided, which may be accessed by authorised ZETTABYTES team members for fraud protection activities. Information collected will be securely stored for a reasonable period of time and may be used for the purposes of research and analysis, and may be disclosed to Government departments upon request, where required or authorised by law.
Your nearest store
If you live a long way from your nearest ZETTABYTES store, we recommend contacting Customer Support on 0488 40 60 60 for assistance prior to travelling to a store to return your item. Remember also, when returning items in accordance with ZETTABYTES’s Return Policy, you don’t need to return to the store of purchase, you can attend any ZETTABYTES store.
Buy Now Pay Later facilities
If the purchase was made through a buy now pay later facility, the refunded money will be returned to the account held, and the balance will then be adjusted accordingly.
To find out more about Afterpay visit www.afterpay.com
To find out more about Zip visit help.zip.co/en
For further information, please contact our Customer Support on 0488 40 60 60